Troubleshooting on Geowork Blog - GPS Time Tracking for Field Crews

Troubleshooting on Geowork Blog - GPS Time Tracking for Field Crewshttps://blog.geowork.app/help/troubleshooting/Recent content in Troubleshooting on Geowork Blog - GPS Time Tracking for Field CrewsHugoen-usClock In/Out Problemshttps://blog.geowork.app/help/troubleshooting/clock-issues/Mon, 01 Jan 0001 00:00:00 +0000https://blog.geowork.app/help/troubleshooting/clock-issues/<h2 id="clock-inout-problems">Clock In/Out Problems</h2> <p>Can’t clock in or out? Here are solutions to common issues.</p> <h3 id="already-clocked-in-error">“Already Clocked In” Error</h3> <p>If you see this error but didn’t clock in:</p> <ul> <li>Your previous shift may not have been closed properly</li> <li>Ask your supervisor to close the previous entry</li> <li>Or contact support to reset your status</li> </ul> <h3 id="clock-in-button-not-appearing">Clock-In Button Not Appearing</h3> <p>Check that:</p> <ul> <li>You’re assigned to a job site for today</li> <li>Location services are enabled</li> <li>You have internet connection (Wi-Fi or cellular)</li> </ul> <h3 id="forgot-to-clock-out">Forgot to Clock Out</h3> <p>If you forgot to clock out:</p>GPS Not Workinghttps://blog.geowork.app/help/troubleshooting/gps-issues/Mon, 01 Jan 0001 00:00:00 +0000https://blog.geowork.app/help/troubleshooting/gps-issues/<h2 id="gps-not-working">GPS Not Working</h2> <p>If GPS verification isn’t working correctly, try these solutions.</p> <h3 id="check-location-permissions">Check Location Permissions</h3> <p>The most common issue is location permissions:</p> <p><strong>On iPhone:</strong></p> <ol> <li>Go to Settings > Privacy > Location Services</li> <li>Find Geowork</li> <li>Select “While Using the App” or “Always”</li> </ol> <p><strong>On Android:</strong></p> <ol> <li>Go to Settings > Apps > Geowork</li> <li>Tap Permissions > Location</li> <li>Select “Allow all the time” or “Allow only while using”</li> </ol> <h3 id="enable-high-accuracy-mode-android">Enable High Accuracy Mode (Android)</h3> <ol> <li>Go to Settings > Location</li> <li>Enable “High accuracy” or “GPS and Wi-Fi”</li> </ol> <h3 id="poor-gps-signal">Poor GPS Signal</h3> <p>GPS may not work well in:</p>Sync Issueshttps://blog.geowork.app/help/troubleshooting/sync-issues/Mon, 01 Jan 0001 00:00:00 +0000https://blog.geowork.app/help/troubleshooting/sync-issues/<h2 id="sync-issues">Sync Issues</h2> <p>If your time entries aren’t appearing in the dashboard, try these solutions.</p> <h3 id="check-internet-connection">Check Internet Connection</h3> <p>Geowork needs internet access to sync:</p> <ul> <li>Make sure Wi-Fi or cellular data is enabled</li> <li>Try opening a web page to confirm connectivity</li> <li>Move to an area with better signal</li> </ul> <h3 id="force-sync">Force Sync</h3> <p>To manually sync your data:</p> <ol> <li>Open the Geowork app</li> <li>Pull down on the main screen to refresh</li> <li>Wait for the sync icon to complete</li> </ol> <h3 id="offline-mode">Offline Mode</h3> <p>Geowork works offline, but with limitations:</p>