Clock In/Out Problems

Clock In/Out Problems

Can’t clock in or out? Here are solutions to common issues.

“Already Clocked In” Error

If you see this error but didn’t clock in:

• Your previous shift may not have been closed properly
• Ask your supervisor to close the previous entry
• Or contact support to reset your status

Clock-In Button Not Appearing

Check that:

• You’re assigned to a job site for today
• Location services are enabled
• You have internet connection (Wi-Fi or cellular)

Forgot to Clock Out

If you forgot to clock out:

1. Open the app the next day
2. You’ll see a prompt to close your previous shift
3. Enter the correct clock-out time
4. Add a note explaining the late entry

Your supervisor may need to approve the correction.

Clock-In Rejected

Clock-ins may be rejected if:

• You’re too far from the job site (outside geofence)
• GPS couldn’t verify your location
• You’re not scheduled for that site

Solution: Contact your supervisor or move closer to the job site.

Time Entry Corrections

Need to fix a time entry?

1. Go to My Time in the app
2. Find the entry to correct
3. Tap to edit (if allowed)
4. Submit for supervisor approval

Tips

• Clock in as soon as you arrive on site
• Make sure your phone has good signal before clocking in
• Report issues immediately so supervisors can help